People who gamble at high stakes lose sight of the fact that they are playing a game. They begin to see gambling as a way to make money, or they may believe they have unusual luck or abilities. When they lose, they frequently bet more and more in an attempt to recoup their losses.
Those who gamble in a low-risk manner usually consider gambling to be just one form of entertainment. They incorporate gambling into their household budget by establishing and adhering to spending limits.
A small gambling loss is the cost of a night's entertainment for them, just like a movie ticket or restaurant bill. They don't see gambling as a way to make money, and they don't expect to win back any money they've lost.
OJO’s Safer Gambling tools are there to help everyone enjoy their play. With features such as time checks, play history and deposit limits, we give you the support you need to gamble safely. Discover the tools below before you kick off your OJO adventure and you’ll always know how to manage your time and money and keep gambling fun.
Safe Mate
Use our Safe Mate tool to check how much time and money you've spent on gambling recently. Get personalised tips to help you play safer, see how you compare to players like you and test how well you know your own play habits
Visit the Safer Gambling section of My Account and select Safe Mate. There’s more information on how each feature can help you on our Safe Mate page.
Time Tracking
It’s always good to know how long you’ve been playing for. There is a timer on every game to keep an eye out on how long you have been playing your game session for
Review your play
Want to know how much you’ve spent or how many games you’ve played? Your full play and payment history is just a few clicks away.
To check out your Play History, visit My Account -> Game Activity, select a category (for example Blackjack), a specific game and a date range.
To view your transaction history, visit My Account -> Transaction History and select either Deposits, Pending & Reversed or Withdrawals and select a date range.
Set deposit limits
You can set a maximum total deposit amount per day, week and month. Once that limit is reached, you won’t be able to make any more deposits until the period is over. Daily, weekly and monthly limits are independent, and you can have 1, 2 or 3 limits active at any time.
To set a deposit limit, visit My Account > Settings > Deposit Limits and enter the amount you wish to set. If you are lowering your deposit limit, it will take effect instantly. If you are increasing your limit, it will take effect in 24 hours.
Login Time Limits
Within 'My Account,' you have the ability to set login time limits. Options include Daily, Weekly, or Monthly login time limits. Once your allotted time has been exhausted, you'll be automatically logged out. You won't be able to log back in until the specific time limit that prompted the logout has reset.
Any decrease to the time set will be applied immediately to your Account. However, if you wish to increase your Time Limits, there will be a 24-hour delay before the change takes effect.
Loss Limits
You can also limit the amount you can lose daily, weekly or monthly. Daily, weekly and monthly limits are independent, and you can have 1, 2 or 3 limits active at any time. Loss Limits are determined by calculating the amount you Wager and the amount of Payouts you receive. ‘All Wagers minus Payouts’ in the relevant period will not be able to exceed your chosen loss limit.
Example:
You decide to set a daily loss limit of $50.
Day 1: You start the day with $200 in your balance. Throughout the day, you place wagers on various games. Your total wagers amount to $150, and you receive payouts totaling $300, so your balance is now $350 Your net activity for the day is calculated as follows:
Total Wagers: $150
Total Payouts: $300
Net Profit/Loss (Wagers minus Payouts): $150 - $300 = - $150
On Day 1, you had a net profit of $150. This is within your loss limit of $50, this means that during the same day, you can lose the extra $150 that you won, plus another $50, until the daily limit resets.
Day 2: On this day, you start with a balance of $150. Halfway through the day, you place wagers totaling $100 and receive payouts amounting to $50. Your net activity for the day is calculated as follows:
Total Wagers: $150
Total Payouts: $100
Net Profit/Loss (Wagers minus Payouts): $150 - $100 = $50
On Day 2 your net loss is exactly $50, it equals your daily loss limit of $50. As a result, you will not be able to continue playing.
Day 3: Your loss limit resets on the new day, and you start with a balance of $50. Throughout the day, you place wagers on various games, bring your total wager amount to $30, and you receive payouts totaling $200. Your net profit/loss for the day so far is calculated as follows:
Total Wagers: $30
Total Payouts: $200
Net Profit/Loss (Wagers minus Payouts): $30 - $200 = - $170
You decide to decrease your loss limit to $10. The decrease in Loss Limits is immediate. This means that you can only lose the $170 you already won, plus another $10.
To set a loss limit, visit My Account > Settings > Loss Limit and enter the amount you wish to set. A cooling-off period of 24 hours will be applied if you decide to increase or remove your limits. Any Loss Limits applied to an account are specific for that account. Should you have other wallets on Our license, it is Your responsibility to apply Loss Limits on all wallets that you require them on.
Take a Break
Feel the need to take a break from gambling and would like to restrict your account? Our Cooling Off periods let you lock your account for 24 hours, 7 days, 30 days, 60 days and 90 days.
Visit My Account -> Settings > Self Exclusion/Take a Break and choose the length of time you’d like to lock your account. You can check the date and time your account will be reactivated before you make your request. Once your break begins, you will be able to log in and request withdrawals, but you will not be able to deposit or play games for real money. You will also be blocked from receiving marketing emails within 24 hours. Once your break is over, your account will automatically become active again.
Request Self-Exclusion
Self-Exclusion is the longest period of account restriction you can request. Your account will be closed for at least 6 months, 1 year, or 5 years.
Visit My Account -> Settings -> Self Exclusion/Take a Break. If after choosing your period you would like to increase it to 1 year or 5 years, please contact the support department. Your account will be immediately closed, and you will be removed from receiving any marketing emails within 24 hours. Please note that placing a self exclusion will immediately log you out of the casino and prohibit you from logging in. In addition, you will be restricted from making any deposits or bets during the period you are excluding for. If you place a Self-Exclusion, you will automatically have any remaining balances paid. If you do not receive your funds within 5 business days, please contact customer support.
Take a self-assessment
If you’re concerned about your gambling, take our quick self-assessment test. No login required and you can complete it in less than 60 seconds.
Visit our self-assessment page and follow the simple instructions to learn more about your gambling habits. If you answer YES to 2 or more of the questions, we encourage you to let us know and seek immediate help from one of the many organisations who offer free, confidential advice and support.
